Privacy Policy

Privacy Policy

Introduction

Welcome to https://plumbing-and-supplies.thebestlocalpro.com (referred to as “Plumbing & Supplies” or “we”). We take the privacy and security of your personal information very seriously. This Privacy Policy explains how we handle your data when you interact with our website, applications, services, and products. Our commitment to protecting your privacy is guided by compliance with various global privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) from the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), along with Colorado’s, Utah’s, Connecticut’s, Virginia’s, South Africa’s and other relevant state or regional privacy laws.

Scope

This policy covers all aspects of our online presence, including:

Please note that this Privacy Policy does not extend to third-party websites, apps, or services linked from our site, as they operate independently and have their own privacy policies to which you should refer.

Processing Activities

This policy outlines our practices when:

  • You use our applications or services with an authorized account
  • You visit and interact with our website
  • We communicate with you via email, phone, text messages, or other channels

Personal Data Collection

We collect several types of personal information to enhance your experience and provide quality service. This includes:

  1. Account Information: Details associated with your user account, such as username, password, and profile settings.
  2. Payment Information: Data related to transactions, including cardholder name, card number, expiration date, and payment history.
  3. Financial Information: Personal financial details used for billing or invoicing purposes.
  4. Purchase Information: Items you buy, order history, and purchase preferences.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses and device IDs.
  6. Location Data: Geographic data that helps us understand where our users are located.
  7. Feedback: Any comments, reviews, or ratings you choose to share with us.
  8. Social Media Information: Data collected when you interact with our social media accounts.
  9. Product Information: Details about products you view, search for, or purchase on our site.

We obtain this data through direct user input, interactions with our platform, and automated technologies used to enhance functionality and personalization. Additionally, we may receive personal information from third-party partners who assist us in providing services, always adhering to their privacy agreements.

Cookies

Plumbing & Supplies uses cookies to improve your experience on our site and for analytics purposes:

  • Strictly Necessary Cookies: Essential for basic functions like login and navigation.
  • Preference Cookies: Remember settings and preferences to personalize your experience.
  • Analytics Cookies: Help us understand user behavior and improve the website, including tracking total number of visitors and their sources.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to manage or opt out of specific cookie categories.

Retention and Deletion

We retain personal data as long as necessary for the purposes it was collected for, including:

  • Fulfilling purchase orders and providing related services
  • Maintaining your account and user preferences
  • Analyzing website performance and user behavior
  • Complying with legal obligations and tax/accounting requirements

Once the data is no longer required, we securely delete or anonymize it to protect your privacy.

Security Measures

Plumbing & Supplies has implemented robust security measures to safeguard your personal information:

  • Encryption of data at rest and in transit
  • Secure third-party processing partners who adhere to strict data protection standards
  • Regular security assessments and updates to identify and mitigate potential risks

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are intended for a general audience, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights (Depending on Location)

Your privacy rights vary based on your geographical location, but generally include:

  • Accessing and requesting copies of your personal data
  • Correcting or rectifying any inaccuracies in your information
  • Erasing or deleting your data
  • Restricting the processing of your data
  • Portability of your data to another service provider
  • Objecting to certain uses of your data
  • Withdrawing consent (if applicable)
  • Filing appeals or complaints with our privacy team or relevant authorities

To exercise these rights, please contact us using the details provided below. We will respond within the time frames prescribed by applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be prominently displayed on our website with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

For any privacy-related inquiries, data requests, or complaints:

  • Email: [email protected]
  • Mailing Address: Plumbing & Supplies Privacy Team, [Address], [City, State, Zip]

We are committed to promptly addressing your concerns and providing transparent communication throughout the process.